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Support

Welcome to GoPro Support

Here you can access the GoPro Ticket Service, a mechanism to integrate user feedback directly into the development process.

The Ticket Service is for our users, customers and business partners to enter ideas, comments, inquiries or register bugs. You can register a new ticket using the link on the right, or check the status of an existing ticket by using the Ticket Service.

For anything else, please contact your service representative, or us using info@gopro.net.

In this section, you can access the GoPro Ticket Service, a service that integrates user feedback directly into the development process.

You will need to fill in information on installed software, a severity code and contact information. In addition, you have the option to upload attachments to define and describe your issue in more detail.

By sending a ticket directly from your GoPro software, information on your installed software will be automatically filled in.

Please fill in severity level of your issue to prioritize the issue. Severity codes are as follows:

Severity Code 1 = 
“Severe Defect”		 A Severe Defect exists if the defect compromises security or the overall Document consistency and/or suspends operation of the respective End User’s computer system
Severity Code 2 = 
“Major Defect”		 A Major Defect exists if the defect will prevent End Users from using functions or part of functions and has not been solved by a Workaround.
Severity Code 3 = 
“Minor Defect”		 A Minor Defect exists if the defect does not prevent the use of functions and if a Workaround for the defect exists.
Severity Code 4 =
“Documentation or Visual Consistency Defect”		 A Documentation or Visual Consistency Defect shall mean any defect in the Documentation. A Documentation or Visual Consistency Defect exists in case of inconsistency between Documentation, visual appearance of the system and terminology.

Severity codes 1-2 have high priority, severity 3-4 will be solved for next release or with a workaround if needed.

If you need further help or information please contact your GoPro service provider or info@gopro.net

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