GoPro has been one of the leading providers of public sector software and services since 1993; with a proven track record of working with local and central governments and more than 100.000 users. The GoPro My Community solution enables central and local governments and public bodies to provide joined-up eGovernance on a 24/7 basis with a complete solution to e-forms, transaction-based document routing with integration to back-end systems, and secure communication using digital signatures.

The GoPro My Community solution consists of GoPro Case Professional or GoPro.net for the internal infrastructure and the GoPro eCommunity citizen portal at the front end. Using this solution governments can provide citizens with 24-hours online access to different public services, enable them to establish cases directly in the case management system and keep them constantly informed about the status of their cases.

Key features:

• Case management
• Electronic Content management
• Document management
• Contact / Correspondence management
• Electronic Records management
• Stakeholder registry based service
• Secure communication with digital signatures

A Holistic Approach to eGovernance
The objective of effective eGovernance is to improve government processes in terms of efficiency and transparency, to provide citizens, institutions and organisations with excellent and effective services, and to improve democracy by enabling citizens to actively participate in the democratic debate and in policy- and decision-making. Important success factors include citizen-driven service provision (back-end) and participation and information (front-end). Of course, politicians must  be involved through the whole process and ICT must be seen as a friend not a foe to the representative government. Driving factors for reshaping governmental milieu are legislation and changing socio-economic and cultural factors. Public demand for appropriate information inreases, as well as the demand for more and faster services.

e-community Citizen Portal
There is no need to make a phonecall! The e-community Citizen Portal is a one-stop point of service for citizen information; e.g. news by selected interests (the right information to the right people at the right time), overview of the citizen's payable charges/fees to the government (kindergarten, school-meals, property tax, etc.), direct access to other secure websites, and services or “My case”, including all errands and requests, service provision or application on pre-populated forms, with follow-up on the citizen's cases. By integrating the case management system with the portal, end-to-end service provision is ensured and service requests don't risk getting held up in the portal system, ensuring punctual and accurate service provision at all times.

Participation: Communicating with policy-makers
Active participation is enabled through surveys and polls, issue-based named Discussion and Debate and formal consultations regarding, and affecting, policy- and decision-making. These are easily initiated and processed by case workers within the system. Where required, the system can be integrated with a citizen registry and other systems, such as the financial system or a learning management system.