With the GoPro CRM solution, the standard features of GoPro, such as contact management and history, advanced reporting, deadline management, work process and phases support are complemented with sales process support, information campaign management, contract management and tender support.

Key features

• Complete customer overview.
• Sales automation process support.
• Contract templates support with Microsoft Office integration.
• Advanced Account management.
• Contract management.
• Tender support and quote management.

Following through on Customer needs
Developed by GoPro Ltd, GoPro Case Professional and GoPro.net enable the organisation to store customer communications, letters, faxes, e-mails and internal memos, and create cases to track customer interactions. It is easy to capture a service request (via multiple channels such as phone, web, mail, etc.) and then using the step-by-step guidance to make sure it is processed correctly and according to a predefined service level. In this way the system automatically captures the complete contact history, allowing any member of the organisation to respond to customer enquiries about ongoing requests and making the organisation less sensitive to employee turnover.

Securely collect and share data
GoPro collates all the information in one location. This information can then be shared by the whole organisation, specified groups or individuals. Access control can be set at either Document, User or Group level. By enhancing collaboration and information management, the system improves overall efficiency within the organisation.

Advanced contract management
GoPro CRM provides easy to use tools to manage all customer information. The openness of the GoPro CRM system allows easy integration in to relevant systems, such as financial systems, allowing to keep all the needed customer information in one central place and in that way ensuring a efficient and quality service to the individual customers. Standard text repositories and predefined communication templates as well as the option to integrate the GoPro solution to the telephony system helps effectively communicate with customers irrespectively the channel. Easy to use wizards guide the user through the creation of mail merges and as for all other customer interactions, these are visible under the individual recipient, and in that way insure that a the complete customer contact history is always up to date.

Reverse CRM
Adding the benefit of the GoPro eCommunity solution, stakeholders can be given online access to the status of cases connected to them, and get an overview of their dealings with the organisation. This can also be configured to allow both clients and suppliers to instigate cases in GoPro using online forms, and follow their progress. The submitted case becomes immediately visible to the responsible employee or manager, and can have a predefined set of phases automatically assigned to it according to its type, ensuring consistent and standard handling of such cases.

Benefits

• Increased customer awareness and service as a result of overview of customer history and real time interface information on calling customer.
• Increased sharing of knowledge and information on customer cases and status due to logging of all contacts and cases with customers.
• Decreased time and cost of introducing new personnel due to the user-friendly interface and effective guidelines and help functions.
• Foundation for proactive measures between departments, such as socal service, housing, etc.

There are many good reasons to choose GoPro CRM

• Tried and tested solution aligned to customer needs.
• Easy deployment within a short timeframe.
• Professional consulting services and standard project management setup.
• Good reputation of GoPro case management software.